I was given a 3 hour suspension after "several warnings". I was never given a warning. Just suspended. By the nature of their obvious "premade" form letter, it seems they are harassing boxers into quitting. They give two blanket replies which don't even specify the violation beyond "exploitation" and say they have investigated and confirmed the violation.
I wrote that I had cancelled all of my accounts and they didn't even acknowledge it; they just stated they would not reply to any further inquiries on this issue. I think there is a potential class action in this as they are creating damages by taking our money and not allowing us to play without giving us a specific reason for the bans. As such we are likely to violate the mystery policy over and over, losing game time while continuing to pay.
They have said on the record many times that boxing is fine and I have been boxing the same way for many years. In fact I was thinking I hadn't changed anything on my teams forever, even my macros need updating. It reminds me of when insurance companies would deny claims with blanket form letters claiming "preexisting condition" without actually looking at the condition. Like the insurance scenario we are paying a premium but are not getting the benefit of our bargain and the burden of proof is shifted to us. In the meantime we pay and they take away our game time.
There has been a long course of dealing with boxers where the exact behavior we are doing now was approved by Blizzard and they continued taking our money for years with full knowledge of that behavior. They now seem to be changing the rules but are refusing to say in what way. This only creates uncertainty and resentment and I for one have had it with Blizzard.
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