Lots of Yahoo Groups that teach about programming and MUDS send out an email with a document for new people during sign up. If we had one fairly all-inclusive FAQ/Tutorial document in a PDF format that could be emailed out during sign up and was also available for download from the site that would help. You could always point new posters to the document if their question has been covered. The forums and the wiki are great, but obviously newer people have a hard time knowing what questions to ask and where to find information. If the basics were in one file that'd be helpful.