Account Closure / Suspension - GM Error?

[Gallo]

Are you on US or EU realms?

Because if you're on a US realm, I feel fairly confident that Mimic and Prototype are not actual GM names, since I can find those characters (50+ for both) in the Armory - which should imply they aren't real GMs. Did they have the nifty new Blizzard logo by their names or regular <GM> tags?

Also, according to the Penalty Volcano (http://us.blizzard.com/support/artic...rticleId=20221) I don't see 30-day bans as a possible punishment and in all my days of reading the Cust Serv forums, I've never heard of one being handed out.

What email address did the apology you got come from?

Yeah, I didn't want to be the first to poo-poo this post, but it just seemed a little too like "ohhhh look at me!". Seemed fake. No offense.