From my friend.
"We currently have no plans in the immediate future to go F2P. Don't get me wrong though it is something we discuss very often and with the release of some of the items to the store which were such a hit there is a lot of consideration. Unless our user base drops substantially though the money made now that is guaranteed seems to out-weigh the move. It will happen, as to when...not soon but don't be shocked if it happens by the end of next year."
as to your survey "
We do all surveys internally and will ask a player to take it from their battle.net account, we do not deal with any off-site survey company such as zoomerang"
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