[resolved] Permanent Account Suspension because of use of unauthorized software

[Kicksome]

What classes where you boxing? e.g. 5xShaman. And were all the accounts under your exact name?

Also, what were you doing exactly before you got banned? Were you grinding or questing?

And what keyclone said, were you using the Jamba follow thing?

[astarion]

See what starts on your computer using this:

http://technet.microsoft.com/en-us/s.../bb963902.aspx

you might find something that shouldn't start up.
Anti virus software is good but I think this is better, altough lots will argue that its not.

The other thing would be the delays. Anything that allows programable delays (and if you can set it to 15/15 then you could set to something else I am assuming) is well ....

I tried that software as well, but I could not notice anything blatantly suspicous (but my exprience in this filed is limited, I have to say). I also had installed on the computer a small program called WinPatrol which should have avoided unwanted software to register for loading at startup.

are Logitech G15 keyboard macro scripts still bannable if they use delays? you didn't mention if u use a g15 or g11 keyboard or not. just a thought. hope everything gets resolved if you're honestly playing legitly.

At the beginning I had a G15 keyboard installed, but it didn't work well : I just tried it out a couple of times. The software of the G15 is still installed on my old computer, however it is more than a month that I do not connect the keyboard itself, and anyway I never used it while running WoW. So I do not believe this is the problem.

What classes where you boxing? e.g. 5xShaman. And were all the accounts under your exact name?

Also, what were you doing exactly before you got banned? Were you grinding or questing?

And what keyclone said, were you using the Jamba follow thing?

I was mainly playing 1 paladin + 4 mages (currently level 45), and sometimes a group of 3 Shamans (around level 15 now). All accounts were under the same name and same credit card number.

I mostly quest when I level (I had QuestHelper installed) : in other words, I do not spend hours farming on the same group of mobs with a somehow recurring pattern, as a bot could do.

I last played the group of 5 on Wednesday in Tanaris and the group of 3 on Thursday in Azuremyst, then I received the notification of the ban on all 5 accounts on Friday.

About Jamba, the options for the "auto-follow after combat" and "warn if I stop following" were turned on. I do not think any of the others were on. I used jamba mainly for the auto-follow, and for the group accept and turn in of the quests.

[Jafula]

I'd be very surprised if Jamba was the culprit, and would definitely like to know if that was the case. Jamba is an WoW addon, and can only use Blizzard approved functions.

Posts 5 and 6 in this thread might clarify Blizzards stance on addons vs 3rd Party Programs.

[Kicksome]

I've read of situations like this before where the ban was an accident (or not legitimate) and was overturned several days later. Make sure you write them an email to contest the ban. With the info provided, it sure doesn't look like anything is wrong. If your server has no other multiboxers, it's possible a GM didn't know what was going on, maybe he's never seen it before, and just banned you.

I've reported botters before. A GM responded with something like "I've observed so and so, and he is indeed a botter. I've turned it over to our botting/hacking team". This particular player was botting several hours after I got the GM response, so it's not a quick process, at least in this case.

My guess is that a GM flags an account for review by specialists. This is probably so that the hacking/botting team can double check, and check on the warden logs, processing running and commands being sent to the wow servers. Probably so that they can use this info to catch botters more effectively in the future. I'm sure they log the exact reason the acct. was banned, they just don't share the info.

[astarion]

When I got the notification on Firday, I actually answered in the way you suggested, and I just received 5 identical emails from Blizzard, one for each account, and they removed my ban!

Greetings,

Account: **********

We are writing to inform you that, after a careful investigation of your account closure, we have agreed to remove the permanent suspension of your account from the World of Warcraft servers.

This change has already been put into effect, and your account should again be available for play.

Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account.

Should you have other questions or concerns, feel free to contact us again, via our webform: http://eu.blizzard.com/support/webform.xml

We hope you continue to enjoy your experience in World of Warcraft!

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/policy/

Regards,


Zucbar

Account Administration Team
Blizzard Entertainment Europe

That's a huge relief ... I still have no clue about the specific reason for the ban, at this point I believe they just acted without considering the possibility that I was just multiboxing. I will answer again to thank them (meh...) and to try getting some additional information, but now I'm convinced that there was really nothing wrong in my configuration. If I get any useful answer I will post it here.

Thanks to everybody who posted in this thread, the suggestion and the support where really appreciated!

[Freddie]

Phew.

[keyclone]

:thumbsup:

[PyrostasisTDK]

Am I the only one that is pissed off about this line "Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account."

So... basically they are saying, oops we fucked up, but, in the future, if there are ever any issues with your account this is going to count as a strike against you?! IMO the language should really be, We are sincerely sorry for any inconvenience due to our mistake and have granted you two weeks of free game time for the hassle. We will be taking steps to make sure this doesn't happen again in the future, and once again we strongly apologize for our mistake.

Wow...just wow.

[TheBigBB]

Am I the only one that is pissed off about this line "Please be aware that the removal of this suspension is not to be taken lightly and should further issues arise with regards to your account in the future, this incident will be taken into consideration when determining the consequences to your account."

So... basically they are saying, oops we fucked up, but, in the future, if there are ever any issues with your account this is going to count as a strike against you?! IMO the language should really be, We are sincerely sorry for any inconvenience due to our mistake and have granted you two weeks of free game time for the hassle. We will be taking steps to make sure this doesn't happen again in the future, and once again we strongly apologize for our mistake.

Wow...just wow.

This message is probably just a pre-constructed response. It's cleverly worded so that it doesn't actually say it in a bad or good way, but if you did anything wrong it would make you extremely paranoid. In this case, the wording of it is GOOD though, because it means that if he does the SAME thing again, they will see this past account action and not ban a second time. Hopefully.

[oogally]

Wow, nice to get the ban removed, but I would think they would try a little harder to retain customers after their own goof. Not to mention those paying 5x the normal rate. Customer service is a rare find these days. (Makes me appreciate HKN and Keyclone!)