[resolved] Permanent Account Suspension because of use of unauthorized software

[astarion]

See what starts on your computer using this:

http://technet.microsoft.com/en-us/s.../bb963902.aspx

you might find something that shouldn't start up.
Anti virus software is good but I think this is better, altough lots will argue that its not.

The other thing would be the delays. Anything that allows programable delays (and if you can set it to 15/15 then you could set to something else I am assuming) is well ....

I tried that software as well, but I could not notice anything blatantly suspicous (but my exprience in this filed is limited, I have to say). I also had installed on the computer a small program called WinPatrol which should have avoided unwanted software to register for loading at startup.

are Logitech G15 keyboard macro scripts still bannable if they use delays? you didn't mention if u use a g15 or g11 keyboard or not. just a thought. hope everything gets resolved if you're honestly playing legitly.

At the beginning I had a G15 keyboard installed, but it didn't work well : I just tried it out a couple of times. The software of the G15 is still installed on my old computer, however it is more than a month that I do not connect the keyboard itself, and anyway I never used it while running WoW. So I do not believe this is the problem.

What classes where you boxing? e.g. 5xShaman. And were all the accounts under your exact name?

Also, what were you doing exactly before you got banned? Were you grinding or questing?

And what keyclone said, were you using the Jamba follow thing?

I was mainly playing 1 paladin + 4 mages (currently level 45), and sometimes a group of 3 Shamans (around level 15 now). All accounts were under the same name and same credit card number.

I mostly quest when I level (I had QuestHelper installed) : in other words, I do not spend hours farming on the same group of mobs with a somehow recurring pattern, as a bot could do.

I last played the group of 5 on Wednesday in Tanaris and the group of 3 on Thursday in Azuremyst, then I received the notification of the ban on all 5 accounts on Friday.

About Jamba, the options for the "auto-follow after combat" and "warn if I stop following" were turned on. I do not think any of the others were on. I used jamba mainly for the auto-follow, and for the group accept and turn in of the quests.