Same thing for me. Tried a few times, always got the same cookie cutter response. My assumption is that we're only getting in touch with low level customer service reps that are doing things "by the book" and those who have had luck have been lucky enough to catch ones with more experience and/or knowledge about dealing with exceptions to the basic rules.
Slightly annoying as a friend got his accounts split on the first try. Blizz even managed to mess it up and one of his new B-nets got a Spectral tiger somehow copied over.
As far as the gold stuff: I would say save your gold as well. The token prices have sky rocketed to over double what they used to be. You'll get more bang for your buck during Legion. With the decrease in demand for materials, it'll be increasingly hard to make the needed gold so unless your realm economy is somehow far more lucrative than most, I doubt it is worth it.
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