It unlikely gets fixed, probably our conversation would end in his words of "i'm sorry but there's nothing i can do, it sounds like an issue at your end" so I rather save some money by not calling.

And I think I can live with this. Apparently, it only acts up every now and then and I rarely get a chance to modify settings from fly but instead I have to close down Keyclone and boot it up in order to modify something. Otherwise it works flawlessly in-game, which is all I care about for now.