New battle.net

[Zub]

If you're not in a rush, you can just email them.

I had my original (now banned) account removed in around 2 days and they were really good about it.

i did send an email originaly, but was told to call instead (see below)

Unfortunately, at this time we are unable to disassociate your World of Warcraft subscriptions from your Battle.Net account. There is an option, however. If you are looking to keep all of your accounts under one battle.net account, we can transfer the unwanted accounts to another battle.net account created with the same information to free up space. The new battl.net needs to have the same information for us to be able to do this, as we cannot let these accounts be disassociated from you, their creator.

If this is an option you would like to consider, please call Account and Technical Services to perform this for you. Currently, ATS is not allowed to modify or reveal account information over email.

In any case, after 57mins of wait on the phone, the lovely Elizabeth took my call and promptly cleaned up my b.net account and moved everything i wanted where i wanted.
All good now. The service is actually good, it's just getting hold of them that's horrible.

[Hivetyrant]

i did send an email originaly, but was told to call instead (see below)


In any case, after 57mins of wait on the phone, the lovely Elizabeth took my call and promptly cleaned up my b.net account and moved everything i wanted where i wanted.
All good now. The service is actually good, it's just getting hold of them that's horrible.

Odd!

Sucks that they coudln't do it via email, yet they were able to do mine?

Glad you got it sorted out though

[Zub]

Odd!

Sucks that they coudln't do it via email, yet they were able to do mine?

Glad you got it sorted out though

no idea.
I think the guy who answered my email didn't have a clue, since Elizabeth didn't have any problem to delete my unwanted trial accounts (or disassociate them from me, as they say) even though they had low level toons

[Hivetyrant]

no idea.
I think the guy who answered my email didn't have a clue, since Elizabeth didn't have any problem to delete my unwanted trial accounts (or disassociate them from me, as they say) even though they had low level toons

oh well, at least someone was able to help.

Only problem for me now is that I can't re-accociate the account says it's still attached to a Bnet account, even though it's not!

Oh well, I think i'll just leave that one :P

[ashlor]

i did send an email originaly, but was told to call instead (see below)


In any case, after 57mins of wait on the phone, the lovely Elizabeth took my call and promptly cleaned up my b.net account and moved everything i wanted where i wanted.
All good now. The service is actually good, it's just getting hold of them that's horrible.

How did you have this done I have called tech support and the 1800 number to no avail.

[Zub]

How did you have this done I have called tech support and the 1800 number to no avail.

i had to call 5 times to even get in the queue. but on the fifth time the message was different and i got an waiting time estimate.
then i just stayed on hold for 57minutes.