Pre-paid time ran out?!?!?

[crowdx]

The CS queue is ALWAYS full, unfortunately the only way to get into the queue is to keep hitting redial, it takes about 5 - 10 minutes of redial to finally get into the queue with hold times of 30 - 45 minutes.
Their phone suppport REALLY sucks

[MiRai]

The CS queue is ALWAYS full, unfortunately the only way to get into the queue is to keep hitting redial, it takes about 5 - 10 minutes of redial to finally get into the queue with hold times of 30 - 45 minutes.
Their phone suppport REALLY sucks

Their phone support being busy and sucking because it's busy is one thing; but, I would say that once you talk to a human being that their phone support is great. The few times I have had to call, the first language of the person on the other end of the line is English; they've also always taken care of me in timely manner and even got to slip a few jokes into the conversation. Their call center is in the US not in some third world country. If they let EVERYONE wait on hold you'd be waiting on hold for 12 hours... and that doesn't sound like much fun.