Account Hacked, what software and cleanup did you use?

[jinkobi]

So the plot thickens, I was busy boosting toons in scholo and the RAF accounts got disconnected. When I tried to log in it kept giving me an incorrect password. When I checked the email associated with the account it reflected that there was a password reset request.
I quickly did a second reset got back into the account and changed the password. When I then went to log back into the toons it told me that the accounts were suspended.

So my confusion here is that I did a fresh install, changed all the Bnet passwords and the main accounts email (did not change the RAF email) and ran multiple virus scanners including several of the ones listed in this thread.

Maybe they just tried to reset the password to get into the account? There is an authenticator on all accounts and so maybe that is all they got to do from previously collected data?

This has been very traumatic, and when I try to call I get a message to just call back later, so much for customer service!!!

FRUSTRATED!!

This is some very weird stuff crowd...Especially if you formatted and everything I don't even know how it'd be physically possible unless you reinfected yourself from backups.

You need the help of the Customer Service forum then they can at least see where the logins are coming from and maybe more insight to what's going on.

[MiRai]

This is some very weird stuff crowd...Especially if you formatted and everything I don't even know how it'd be physically possible unless you reinfected yourself from backups.

You need the help of the Customer Service forum then they can at least see where the logins are coming from and maybe more insight to what's going on.

I've been told a virus could potentially hide in the memory. That's why you're supposed to do a full system shutdown and flip the power switch off [or unplug the PSU] and wait like 30 seconds to make sure all the power was removed from the board. But infecting yourself from backups is quite possible too.