Account Hacked, what software and cleanup did you use?

[crowdx]

Well I went home at lunch and so far the virus scanners have not picked up anything as yet.
A question for those that have been through the hacked trauma, the care package that blizz offers, what does this include? Do they restore the gear and x gold or is no gear restored? What does the restore package cover?
I prefer a full restore but I really do not care about mats on the accounts, I more care about gold (about 32k across the 5 accounts) and the gear for the toons.

[Svpernova09]

Well I went home at lunch and so far the virus scanners have not picked up anything as yet.
A question for those that have been through the hacked trauma, the care package that blizz offers, what does this include? Do they restore the gear and x gold or is no gear restored? What does the restore package cover?
I prefer a full restore but I really do not care about mats on the accounts, I more care about gold (about 32k across the 5 accounts) and the gear for the toons.

Don't ever take the package, request a full restore. The package is frost badges and 2k or 3k gold.

[Dramoth]

One of my guildies second account (with all his bank toons on it, not his playing toons) got hacked yesterday.

As soon as they hit it, the hackers put an authenticator on it and changed the password.

I think that him and his brother are going to be investing in authenticators for their accounts. At least I am going to tell them to do it