They're always busy lol. I called billing to retrieve my hacked account the other day and it took three hours to get a human on the line. I got my account back in 20 mins so I was happy. Anyway it was three hours cause the first time I called the average wait time was 1 hour and I'd been waiting on the phone for 1 and a half hours. A colleague says to me he says "Gareth, wanna go grab lunch" so I said "'Sure why not" and walked out still waiting inline. We stepped into the elevator to go down to ground level and I watched my five bars plummet down to 1 and then the line cut out lol. Couldn't help but laugh at my own stupidity.
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