I run a paladin 4 shaman team (one resto).
I have cleared the heroic maybe 5 or 6 times. I have mixed results on the black knight. Like you I have a hard time with phase 2. I have to drop 4 fire elementals to even have a chance in that phase. Even sometimes when I get past phase 2 I will experience massive aoe damage on my slaves.
So for me on the black knight it is attempt it once. Wait 20 mins for the cooldown on fire elementals to expire. Then attempt again.
I set my team up against a wall so they don't get thrown back. Watch this it is pretty much what I try every time.
http://www.youtube.com/watch?v=dAXLXWLHtiw
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