Notes attached to the accounts exist.
It's an issue on EU realms as blizzard's policy is to have everything logged in English. A german playerA and german speaking GM, once the ticket is resolved anything noteworthy will be attached to PlayerA's account (in English). If playerA opens another ticket, or is reported and the answer is in the notes attached to the account? Well the new German speaking GM might not understand english so there is a lot of mistranslations/errors.
This of course doesn't happen on the NA/Oceanic realms as often-- however the responding GM can ignore the notes and issue a suspension. Second GM reviewing it (at the players request) will see this, correct it, apologise to the player and GM1 will get a slap on the wrist if it's the first time making the mistake.
Take my ban a few months ago. I did the 'stand still' farming. I called in a few solid IOUs to find out (after I was unbanned) just wtf went wrong. The economic exploitation team (just a name i'm using) were the ones that investigated me and ultimately perma banned me. When I proved I didn't sell gold, my ban was upheld on the grounds of using third party software (botting). This again was done by the economic team-- not the department that investigates the use of illegal third party software. I was ignored on account A, so I went on account B and gave ALL the information regarding what I did and how I did it. The GM in charge of handling account B sent it to the department that has the tools, to see just exactly what I was doing (warden log and so on). It took them 8 hours of me opening the ticket to have A L L 32 accounts affected to be reinstated (along with gametime and a bonus mount as a sorry)
The Surveys you are requested to fill out after the ticket has been resolved DO MATTER. Any low scoring survey NEEDS to have the 'offending' GM fill out why it was poor score-- it's then reviewed by someone above him to make sure everything is legit.
I happily farm in one spot for hours (if i'm motivated) while watching TV, playing alts, playing another game.. while keypresses are sent to my farming party. I have amazing multi-tastking so i'm constantly checking and am able to respond to any ingame 'checks'. However-- I am not engaged in it at all. It's definitely not how blizzard envisioned it. BUT if 'they' thought it was a problem? it would be hotfixed straight away.
EXAMPLE. Patch 8.0 hits, you can do the LFR Dragonsoul solo/in your own group; just like the old pandaria scenarios- you queue up for it. If you multiboxed you could take one character to this NPC, queue up with all your characters, zone in and then proceed to kill all the trash without hitting the boss. It would net you 1.3k + vendor trash in less than a minute PER CHARACTER. Simple leave group, re-queue and do it again. Some boxers were making 600-900k an hour. This was a semi-lowkey farm that was just accidently added... it was fixed in under 3 hours.
I don't agree with it being unethical. To me it's the same as all the pvpers running XyZ comps which were strong and achieved decent PvP rankings 'back in the day' (I did this too). We have advantages and many disadvantages. In MoP I ran my own Flexi raids because my family/friends quit and I hated the idea of playing with randoms. Everything i've done as a multiboxer IS going against the 'spirit of the game' if you will. It is a hard one to answer isn't it.. we all have our own ideas of what is good form and not.
