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Everytime I call, all the techs are busy, so I get the message to call back later. What happened to holding on the line?
Finally I give up and send an email. It's now been two days with nothing but the initial response of we got your email.
This is in regards to finding out why my account is frozen. Is this typical?
Thanks.
Are you calling tech support or billing?
You should be calling billing. And I have had to wait until early afternoon to get through - busy all morning.
Sorry, I did say techs, I think reps is the appropriate word. So yes, I'm calling billing.
As for when I call, doesn't seem to matter but it's been mostly later after work, which I'm sure is when most the world calls. Guess I'll try right now and see what happens.
Thanks.
Edit: Got through but now I'm on hold for over 30 minutes. LOL
Edit2: Guess I got lucky, they answered pretty quick. Anyways, for anyone that cares, if you have a frozen account, they just tell you to go back in and reset the payment up. If it's just a billing issue, they have no way of telling why it actually froze.
They're always busy lol. I called billing to retrieve my hacked account the other day and it took three hours to get a human on the line. I got my account back in 20 mins so I was happy. Anyway it was three hours cause the first time I called the average wait time was 1 hour and I'd been waiting on the phone for 1 and a half hours. A colleague says to me he says "Gareth, wanna go grab lunch" so I said "'Sure why not" and walked out still waiting inline. We stepped into the elevator to go down to ground level and I watched my five bars plummet down to 1 and then the line cut out lol. Couldn't help but laugh at my own stupidity.
Did you have to get upped to a superior after waiting 4 hours to talk to someone like i had to once? I basically had to demand to speak to someone with more authority once or twice because the people had no real idea wtf they were talking about. (this was when it was about diablo 2, not wow) cdkeys getting muted for no reason whatsoever and such.Quote:
Originally Posted by Tasty
Quote:
Originally Posted by Aradar
welcome to my world of pain for last 2 weeks.
trying doing 12 char moves and faction changes and on every 4 transactions (30+) you got to phone them up and e-mail. its been a nightmare moving my team but finally got it done.
went on for 2 weeks of calling and sending e-mails. i find dont waste your time e-mailing them just phone up blizzard 15-30mins before the billing support call center closes. this is to ensure you get through. i find 90% of the time they cant make immediate changes because the finance supervisor goes home but at least they will do it first thing the next day. so far 100% success rate.
talking from experience.
Just as a note, in regards to the 4 transaction limit, it's limited by IP - if you switch your IP somehow (use a different network to connect to the internet, or hop on a friend's computer), the transactions will go through just fine, even if you use the same credit card. :)Quote:
Originally Posted by boxblizzard