So the day after their expansion launch, the server I was on crashed (fae something). Their "backup" was corrupt "a hardware failure - disks went bad they said" so they had to take one from 24+ hours earlier. So people literally went from max level back to pre-expac level. Lost all their gear etc... Server was down all day.

Being in the IT business, I seriously can't believe how amateur this is. Hardware always fails, Raid 1, 5, 6, 10, 60 isn't a backup strategy. Intro to databases for idiots explains how important is is to backup the database AND "log" files to multiple locations so you can restore to the second the server crashed, even from backups that are months old.

Seriously, just so hard to believe they keep a single backup every 24 hours. They must have seriously scaled things down or something, not much staff etc...