Is it just me or is this your typical day?


Here’s my last call as an example, nothing out of the ordinary.
Ring… ring..

Me: my department this is Brad how can I help you?
Caller:Yeah, my password didn’t work.
Me: Has it expired?
Caller:I dunno
Me: Have you tried changing it?
Caller:No
Me: click on the link below the sign in called “click here to change your password”
Caller:I can’t find it
Me: Explains location again
Caller:Hmmmmmmm………………………….. ……….. (2mins later) OH I see it now.
Note: This is a picture of our Actual sign on!


Me: Great, all you have to do is follow the directions listed at the top of the page. If you run into any problems I’ll be here until midnight.
Ok thanks
2mins later..
Ok now the directions.

Ring...ring
Caller: Yeah that didn’t work.
Me: Did you read the directions?
Caller: Yeah
Me: How many charicters did you make the password?
Caller: Hmmmm(10sec delay) 7!
Me: Ok, new passwords have to be 8 like the directions.
Caller: Oh ok, thanks
Me: Me wait, how about you assign a new one while I’m on the phone incase you have any more problems.
Caller: Ok
Caller: Yeah it didn’t work again
Me: Did it contain a uppercase, lowercase and a number?

Caller: Oh I need lowercase too?
Me: AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH (in my head)



Another call right after, pretty much another way a normal phone call goes.
Me: my department this is Brad how can I help you?
Caller: Hello, my password isn’t work. This happens EVERYTIME, I just want to logon and check my mail!
Me: Have you tried changing it?
Caller: Yes, it won’t let me !
Me: What did it say?
Caller: It said old password is not correct, but it is! Your stupid computer system is broke!
Me: I’ll make sure to forward your complaint (That you’re a fucking retard that can’t write anything down). Would you like me to help you reset your password?
Caller: Yes please!
Me: Ok do you have something to write with handy ?
Caller: Uhh yeah (lies)
Me: Ok your new password is Monitor123 (I don’t follow our policy on password resets of using random letters and numbers, this is too hard for most people, I have better results this way).

The next day

Caller: It forgot my password again!
Me: What was it?
Caller: Screen123 your system is broke!
Me: Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hh

Follow this format on what the calls are like for 10 hours a day.

After 12 years I have to ask, is it me? Am I the one going crazy?