I don’t do much hardware or software support. I have things pretty stable, nice hardware selection of quality brands (thanks to the state this will be ending soon and most likely get dell >< ).


Any rate before this job, I alone had to support over 1800 machines by myself. I could never break even on the call tickets completing them vs. the incoming. My boss refused to hire more help because he was scared of the school board (I used to work for K-12 education).
The amount of things I’d run in to over the years have been pretty interesting. A lot of computer jokes you hear about, like the computer not plugged in or a power strip plugged into its self is truer than you would ever know.

This teacher grabbed me in the hall once, said the mouse wasn’t working right. It was a bit dirty but that’s not why he was struggling with it, he was using it backwards with the cord facing him. Best part was he worked in the Special ed department haha. Cool guy however.

I once removed a ton of Malware and viruses off a machine, patched it up got it all updated. Around 410 days later she calls and states “My computer is full of viruses; Brad was the last one to work on it!” As if I did it. I have no control on what you do after I leave!


At one point my dream was to have my own repair shop, I just love working with hardware and figuring things out. It’s always something new and I enjoy the hunt on finding the answer. But then I realized it would be a bad idea.Take for example, a car mechanic. You take your car into the shop, it doesn’t start. He fixes it, a week later you get ready for work, jump in your car and it doesn’t start. Whose fault is it? It’s the mechanics fault right?

I do my best to educate on why the problem happened; fact I pride myself on communicating and breaking it down with easy terms and examples for them to understand without all the technical terms. They loved it and always asked me. But despite all of that, they still did it. Least a lot of them were pretty cool about it "Yeah, guess I should of followed your advice on not downloading all those free screen savers" Then we'd have a good laugh about it, month later i'd be back, it;s not funny after the 5th time.


Shortly before i left that job for this one (this is one of the reasons why I left) I had to work in the HR department. A patch cable was bad so I had to run a new line (old one got damaged). So i climb up on the latter moving the ceiling titles, the lady behind one of the desks all the way across the room that I didn't even know screams at me and says " You better no get anything on my jacket Brad, its worth more then your entire life!"

I put the ceiling titles back, packed up my things resumed working on other call tickets and placed a call with the head of HR for a meeting. Nothing happened of it of course. I then was verbally reprimanded for not finishing the job. When I handed in my 2 week notice, I fought back the biggest shit eating grin of all time. Worst job ever!