ok.. that would have been a new one for me...

user: "yea.. i type the key, but its not showing up. it sucks!"
me: "did you click in the right area?"
user: "yea... it just bites"
me: "are you on the do-not-pass panel?"
user: "of course... gawd... this is the worst"
me: "hmmm... i'm a bit stump..."
user: "i can't believe this! omg!" <hear noises of things being throw around>
me: "umm.. how many keyboards do you have?"
user: <noises stop> "uhh... what?"
me: "how many keyboards are you using? are you typing on the right one?"
user: "oh... OHHH... yup. that did it." <click>


i could see that... gonna have to remember the multiple keyboard angle...