Also - technique is key to doing heroics - you just need to find the right one for your group. Shamans are easy to figure out since there are so many videos out there on how to do different heroics. I went into SP with my 5 shaman that are 1000+ spell damage each and totally wiped on the first pull. I watched some videos and figured out the proper technique to kite the mobs and now it's a cake-walk.