I talked to blizzard only once so far (you only can create 3 accounts within a time peroid, the forth gives you problems to create, you can either wait a couple of days or have blizzard create the account for you, which i did). The wait time did suck, passed the time by doing some bg. So about 20 minutes of waiting i got someone and guess what... she spoke perfect ENGLISH, i was like "oh my god, you speak english", she laughed, but anyways she was very helpful, she answered all my questions and i told her next time that i call back i want her.