Suspension Message

[nogbog]

Nog, honestly... with the information you've given us regarding your accounts, there is nothing here to really imply that you were banned for multiboxing. In fact, it looks like via the flash vulnerability or some other means, you were likely hacked and/or keylogged.

For what reason do you believe the issue to be multiboxing related? Just because the word "software" was involved? The GMs on the forums and the ones I've spoken to in-game (and I have no reason to believe that GM's are assigned per-realm and thus not knowledgable about the policies regarding multiboxing) have been quite clear that multiboxing by its common definition -- with or without software -- is not against the rules. For what reason do you think that the recent password change that was unauthorized by you is not involved in the matter, but a clearly defined not-against-the-rules multiboxing solution is against the rules? The password change is the only fishy thing happening on your account -- PARTICULARLY because it happened by someone OTHER THAN YOU.

You need to take a few deep breaths, hun, look at the situation from the perspectives of the GMs, and realize that maybe multiboxing has nothing to do with your account bans at all, and that you were simply hit by a hacker -- same as the sadly common hacking reports that I see from normal solo-boxers on the customer service forums.

You need to take action and secure your computer and any remaining wow accounts IMMEDIATELY before the hacker/keylogger gets access to any more of your accounts and/or even MORE important real life information (credit card numbers, paypal, bank accounts).

I know you're stressed out right now and you don't feel like being nice to anyone particularly when you've been targeted and banned without knowingly having done anything wrong -- but don't jump to conclusions that the ban had anything to do with multiboxing when it's more likely that you've got an even dangerous predator hacking away at your personal information -- account administration can remove the action from your account if you tell them to investigate for any hackers/keyloggers that may have taken over your account without your knowledge. HOWEVER, it's up to YOU to remove the malicious program from your computer or the hacker will just keep going back at your account information or other personal information in your computer.

You make a very good point, i assumed multiboxing without any reason.

I just finished a quick scan of my computer, there is something there, just gotta find the right anti-virus

[nogbog]

Recently your account was actioned and placed under review for intended exploitation of the World of Warcraft economy. Upon further investigation, we have determined that the account was accessed by a third party when the incident occurred. As a result, we have removed the account actions. We apologize for any inconvenience caused.

I got a response from blizzard, i jumped the gun a bit and assumed the suspension was regarding multiboxing.
Thanks Vyndree, your post really helped.

• They un-suspended 2 of my accounts, not sure what's going on with my main account
• My account was hacked
• Scanned my computer, it had 5 instances of the same trojan, use 2 different virus scans just to make sure it was clean
  
• My characters are all in tact

There was a level 1 orc created on both accounts though, on seemingly random realms, probably to spam their gold selling wares. Had no idea till today that the gold spammers used real peoples accounts.
Watch him fall to his death, http://www.vimeo.com/1122508
This one was above valley of trials, my first account i logged into though was high above orgrimmar.

Edit: Conclusion is, the 3rd party software that they state in the original email was obviously the teleport hack into the sky and completely unrelated to multiboxing.

[Chaea]

I'm happy to hear you've gotten your accounts back, I can imagine it would be quite frustrating

[zanthor]

and I have no reason to believe that GM's are assigned per-realm and thus not knowledgable about the policies regarding multiboxing

I have it on good authority that Gm's are not assigned per realm, but more likely per battle group. Originally the idea was a pool of customer service for all users without in game interfaces being necessary, which in fact is true for 99% of the interactions you'll see with a GM. Due to the technical limitations of the battlegroups I'd wager they split the Gm's up that way as well.

I doubt you'll find a server has dumb gm's, but I know you'll find dumb gm's eventually.

[Ken]

Good to hear you're getting it sorted out :) Good luck!

[Vyndree]

Recently your account was actioned and placed under review for intended exploitation of the World of Warcraft economy. Upon further investigation, we have determined that the account was accessed by a third party when the incident occurred. As a result, we have removed the account actions. We apologize for any inconvenience caused.

GREAT news! I'm glad things got sorted out!!!

[I got a response from blizzard, i jumped the gun a bit and assumed the suspension was regarding multiboxing.
Thanks Vyndree, your post really helped.

• They un-suspended 2 of my accounts, not sure what's going on with my main account
• My account was hacked
• Scanned my computer, it had 5 instances of the same trojan, use 2 different virus scans just to make sure it was clean
  
• My characters are all in tact

There was a level 1 orc created on both accounts though, on seemingly random realms, probably to spam their gold selling wares. Had no idea till today that the gold spammers used real peoples accounts.
Watch him fall to his death, http://www.vimeo.com/1122508
This one was above valley of trials, my first account i logged into though was high above orgrimmar.

Edit: Conclusion is, the 3rd party software that they state in the original email was obviously the teleport hack into the sky and completely unrelated to multiboxing.

As long as you're sure you've gotten rid of the malicious programs on your computers (sounds like you mentioned trojans) then you should be safe to play. Personally I'd consider wiping the machine completely and reinstalling my OS from scratch if I were in your situation, but it depends on how comfortable you are that the problem actually got removed.

In any case, I'm glad things worked out for you and that you were able to get your accounts back! If you find anything missing with your characters you can petition a GM from your account and they may be able to do a restoration (be sure to ask to use one of your limited account restorations). Hopefully everything is as it should be, though.

[Sarduci]

I'd still nuke all your computers, just to be sure.

Same, unless you're 100% certain that you'll never access bank accounts, credit cards, never do your taxes, etc. on that computer. Having you WoW account hacked is nothing compared to a fight with you bank over a few thousand dollars....[img]../forum/images/smilies/sad.png[/img]

[nogbog]

Recently your account was actioned and placed under review for intended exploitation of the World of Warcraft economy. Upon further investigation, we have determined that the account was accessed by a third party when the incident occurred. As a result, we have removed the account actions. We apologize for any inconvenience caused.

This is a notification regarding the World of Warcraft account <Nogs username goes here>. Access to this account has been temporarily disabled for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation. Based on a review of the information presented, this World of Warcraft account has been given a final warning and a 72 hour account suspension, in addition to any previous warnings issued. Until the suspension has been lifted, the account will not be accessible. Please note that Blizzard Entertainment will be unable to provide further information regarding the specific time an account will become accessible again.

This action has been taken in accordance with the Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html) and our game policies (http://www.blizzard.com/support/wowgm/?id=agm01712p). According to the World of Warcraft Terms of Use, to which all players agree when installing World of Warcraft, Section 5, Paragraph C [Rules Related to Game Play] states that you may not do anything that Blizzard Entertainment considers contrary to the "essence" of World of Warcraft. Be aware that any additional inappropriate actions may result in the permanent closure of the account.

With that being said, we have reset the password to the World of Warcraft account <Nogs username goes here>. Please use the new password that has been sent to your registered e-mail address to log into the game client first. After you have successfully logged into the World of Warcraft, you may proceed to the Account Management page to set the password as you choose.

*sigh* this is working out to be incredibly painful.

First email basically says someone hacked my computer and they realise this and they unsuspend it.
Which they did.
A few hours later they suspended it again, with the 2nd message(see above)

I'm trying to ring them.. but time zones are painful too.

EDITS: included entire message
EDIT: i'm soo confused.. i've got a wall of blizzard messages, all of them seem to be automated messages

[hardc0re]

do you use any delays in macros at all? like with a g15 keyboard or n52?

could be a spread out command. I was using delays in my spread command and stopped because i could be band.

question about the spreadout command.. im using g15 keyboard i use 1 g15 key to make a "triangle" Like on my main it hits "S" and on another it his "NUMPAD 7"(left) and the last one "NUMPAD 9" (RIGHT) so i get somthing like this
X
X X

is this not leagle?

[nogbog]

question about the spreadout command.. im using g15 keyboard i use 1 g15 key to make a "triangle" Like on my main it hits "S" and on another it his "NUMPAD 7"(left) and the last one "NUMPAD 9" (RIGHT) so i get somthing like this
X
X X

is this not leagle?

If it just straight key presses it's fine.

You just can't have delays.