I work in IT for a University (currently in the Office of Information Security) but at my previous title of Dir of Network Services we had a PHD student come and complain to us that our anti-virus software wouldn't allow here to open this attachment she received in the mail. She was VERY upset and demanded that we disable it for her so she can see the virus. I'm not kidding, this really happened! Of course we told her no.

And yet another time at the same location I received a call that a computer in one of the confernce rooms wasn't working. So I walk in and kindly greet all the PHDs and professors in the room and start to troubleshoot. First thing I want to check is the power. I go to the back of the computer and find the power cord, i trace it to the power strip....good so far...then trace the power strip and find it was plugged into itself. Doh! I didn't have the heart to say anything but "it is working now" and left.