Stupid questions you get asked at work.

[Lokked]

Back in the retail days:

Me: Is that on VISA or Mastercard?
Her: VISA
ME: Card Number?
Her: 54......
Me: That's a Mastercard...
Her: Oh....I thought all credit cards were called VISAs.

[Marathon]

Her: Oh....I thought all credit cards were called VISAs.

LOL

[eviltechie]

Back in the retail days:

Me: Is that on VISA or Mastercard?
Her: VISA
ME: Card Number?
Her: 54......
Me: That's a Mastercard...
Her: Oh....I thought all credit cards were called VISAs.

What I've never understood is why places even ask for the type of card, since the type can be easily determined by the number. I've only encountered a few websites that process CCs without asking the type. But they work just fine, and are more user-friendly. I guess it's probably the same reason that you're asked for the City, State, and Zip Code on web forms...when you can determine the exact city and state from the zip code...so why not ask for only the zip code?

[Otlecs]

(stupid person) cuse me sa, where walnut?
(me) If you turned your stupid ass around they are RIGHT behind you.
(stupid person) zank you.

That's me! Except with better English.

Every time I go into a shop and can't find what I want, I know that as soon as I ask, I'll see it, no matter how hard I look beforehand!

I can't explain it

[Talamarr]

A long time ago, I worked at a copy shop. My favorite stories:

People coming in asking for double sided copies on transpency paper...no lie.

NUMEROUS times, I slid a copy over the counter to a customer and the paper happened to be facing the wrong way and I got accused of making the copies upside down. At which time, I'd slowly rotate the copies around and just stare at the customer.

Another person wanted us to fax in a bill payment and he wanted us to fax in the cash he brought in.

[Talamarr]

Also, we had a self service computer area and people would walk in, holding up their 3.5" floopy:

Customer: I need to print this
Me: Ok. Is it Mac or PC?
Customer: I don't know
(at this point, I'm usually sure it's a PC, most Mac people in the 90's knew they were using Macs, but I'd still probe because it was fun)
Me: Does your computer have an apple on it?
Customer: No, it's under my desk
/facepalm

[Dead_Dwarf]

I've billed a lady for a field service call to turn on her power strip.

[-silencer-]

What I've never understood is why places even ask for the type of card, since the type can be easily determined by the number. I've only encountered a few websites that process CCs without asking the type. But they work just fine, and are more user-friendly. I guess it's probably the same reason that you're asked for the City, State, and Zip Code on web forms...when you can determine the exact city and state from the zip code...so why not ask for only the zip code?

Because there are some small towns that share zip codes. Being in a different township means there can be the same street names, so full street & town is required at a minimum. I live in a smaller suburb of Orlando, and we share a zip code with a larger one since it's the same post office, but there are a few streets in common in both suburbs. Those auto-lookup-city-by-zipcode systems ALWAYS get my town wrong, so I continually have to double-check since there is another street with the same name as mine in the other town of the zip code we share.

[Tdog]

Back in the retail days:

Me: Is that on VISA or Mastercard?
Her: VISA
ME: Card Number?
Her: 54......
Me: That's a Mastercard...
Her: Oh....I thought all credit cards were called VISAs.

What I've never understood is why places even ask for the type of card, since the type can be easily determined by the number. I've only encountered a few websites that process CCs without asking the type. But they work just fine, and are more user-friendly. I guess it's probably the same reason that you're asked for the City, State, and Zip Code on web forms...when you can determine the exact city and state from the zip code...so why not ask for only the zip code?

Because Zip code boundaries change frequently and while it might not seem important on the day they ask for it, in a couple years it could be a totally different zip code.

[zanthor]

I sold a family a computer with a color printer... they called me saying the printer wouldn't work. We did about 30-45 minutes of troubleshooting on the phone, the printer would spit out paper but always blank...

Had them bring in the printer, it worked fine, had them bring in the computer, it worked fine with the printer.... so I went on sight to see the problem in it's environment...

It worked fine... then they said "Lets try the report we are trying to print for school" and they opened a document with a purple background and white text... then selected print, and unselected the option to print the background... put purple paper in the printer and hit print.

The printer went through and fed out a blank sheet... of course, you cannot print white.