If I recall correctly they tell you they will not discuss account actions over the phone. It has to be via email.

I've heard of people getting their acct hacked and not catching it for a few days and meanwhile their accts are being used to exploit/gold transfer. They must then get picked up under some automated system Blizzard has and suspended/banned before even knowing their acct. was hacked... or so they say.

You'll end up with an email like this... this is not mine btw. I've never heard 1 word from a gm/blizzard about regarding my accounts and multiboxing and this email had nothing to do with multiboxing. Just an example of what you will typically see if you get banned.

Account Name: xxxxxx

This is a notification regarding your World of Warcraft account. Access to this account has been permanently disabled for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation. While we try to be as lenient as possible in our assessments of the results of exploitation investigations, reoccurring trends in exploitative endeavors on your account have ultimately resulted in account closure.

The actions detailed above have been deemed inappropriate for World of Warcraft by the Support staff of Blizzard Entertainment. Please review the World of Warcraft Terms of Use at http://www.worldofwarcraft.com/legal/termsofuse.html which state that your Password is to be kept confidential at all times and you are solely responsible for the security of your Password. You may not disclose your Password to anyone, or allow your Password to be used by anyone other than yourself and/or your one (1) minor child. You are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. Furthermore, Blizzard Entertainment does not recognize the transfer of Accounts, and any unauthorized transfer of the World of Warcraft software (as set forth on the worldofwarcraft.com website) will result in the permanent deletion of the Account attached to that software. As such, this World of Warcraft account has now been closed by the Account Administration staff based on review of the above account infraction incurred. This action has been taken in accordance with the Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html) and our game policies (http://www.blizzard.com/support/wowgm/?id=agm01712p). The recurring subscription on the account has been disabled to prevent further charges.

Lastly, according to the World of Warcraft Terms of Use, to which all players agree when installing World of Warcraft, Section 5. [Rules of Conduct], Paragraph C [Rules Related to Game Play] states that you may not do anything that Blizzard Entertainment considers contrary to the "essence" of World of Warcraft. This entails access to another World of Warcraft account, including, but not limited to, the deletion of items/characters and redistribution of in-game currency or possessions. The bottom line is that we want World of Warcraft to be a fun and safe environment for all players. Game Play] states that you may not do anything that Blizzard Entertainment considers contrary to the "essence" of World of Warcraft.

Thank you for your time and understanding of our position in this matter. Please feel free to contact us with any questions or concerns you may have.