I'd say it comes down to how they ask... the phrase "Give a man a fish(or a fire) and he eats for a day(or is warm for the night); teach a man to fish(or set him on fire) and he'll eat(or be warm) for the rest of his life(get it lolz)"

Basically trying to promote self-learning and a little common sense(which is surprisingly rare nowadays) because there's things we may not be able to help with because each of our setups, from chars to multiboxing solutions to computer specs, is different and you'll have to be capable of fixing yer own issues sometimes :p There IS alot of info in the stickies and wiki available(however like I've said in countless threads before THEY NEED TO BE FUCKING MERGED AND TRIMMED not left up there outdated and many with vague names; gimme mod and I'll do it myself :p)

Case by case basis, basically. Figure out whether to teach the guy to fish, or to set him on fire ;) In this OP's case, I'd be more likely to smack him with a flaming fish. His first questions're legitimate but the ending sentence inspires the trout-slappery in me. :P