Quote Originally Posted by Andreauk View Post
The email they sent me in no way says boxing is allowed. You got lucky.
A couple of WoW GM's have said the same thing over the years. Sometimes you just get a cowboy GM who gives his opinion and gets corrected later by a higher up.

I'd ask for that ticket to be escalated to a senior GM (or whatever Square Enix calls them) who actually refers to the terms of service.