I think anyone multiboxing in any game must live with there being no tacit approval of a particular play style, nor any guarantee that the game's operator won't take individual or broad policy action against multiboxing (or particular facets thereof) in the future. The best we can do is be courteous in game and play in a way that we keep to ourselves and don't have an outsized impact on solo players. This is especially evident after what happened with Blizzard and WoW.
What I like about XIV is that it lacks the perverse incentives that motivated an explosion in the prevalence of multiboxing in WoW. I think the reply you received from support is all we can expect from that tier of the company, and my hope is that multiboxing in XIV remains unassuming enough that SE is not forced to adopt an explicit policy stance.
As ever, play at your own risk!
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