Quote Originally Posted by krumbl View Post
I didn't realize there were different models.

1. This is the one I have https://www.amazon.com/gp/product/B0788MCRGC
2. I'm using the 12 key pad on the side. It was also working with the ring of buttons. I assume they all function.
3. This is maybe where I have a different version, I only have the ability to do key mappings I don't see how to record macros.
4. Yes for example what I am doing is mapping side button 3 to shift+B in Synapse which in game is assigned to interact for all machines
Your testing differences could also be due to different Synapse software versions (or firmware on the device). You may also want to post/share what synapse software version you are using and what firmware levels you are at on the device (if the software shows you that).