The G keys on both my G613 keyboard & my G502 Hero mouse do NOT work when connected to my KVM (they work fine as a generic mouse/keyboard just no G programmability)...
I have the ShuOne here but haven't had time to test though I am not at all surprised to hear your G502 is not working...
Most modern devices need to be directly connected to the PC/VM and the software running on that PC to do macros... Older devices tended to use hardware storage of the macros but the shift in the more modern devices is to store the logic in software...
That is why I have been recommending the Koolertron devices as they indicate the store the macros in hardware and thus have a good chance to work fine when connected to a KVM/KM... You may need to directly connect the Koolertron to a PC running Koolertron software to program it but once the macros are programmed and stored in the hardware you should be able to move it and connect it to a KM/KVM and it should work just fine... The 2 Koolertrons that caught my eye and looked good in research at least were/are the:
- 48 key model:
https://smile.amazon.com/dp/B076LRJ528
- 23 key model:
https://smile.amazon.com/dp/B07KT3RR56
I also have the 48 key here but no time to really test right now...
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