I worked for a short while back in TBC-wraith for blizzard offices in the European Centre in Ireland. doing “gm” work, and honestly it’s call Centre work...
I can 100% garuntee everyone on this forums accounts have all been reported, but having worked on the other side all that happens is we get a report for botting. We open the ticket. Search the players profile, see if they’re online... go watch. If they’re boring they flagged and sent to accounts/billing, if it’s a multibox (which is damn obvious as we all know, we will tend to fuck with the toons a few times to see if it’s a human response or not. Like breaking follow, transporting it away from group, such forth and so on. Even occasionally I would /w people and talk to them. Depending on how many tickets were on the boards and how my quota was looking. After the second or third time you get reported your accounts would be flagged as a multiboxer and all we would do was check that all accounts were in the one name. If so, just disregard the ticket and put it down as solved without even looking.