Nah check all my toons. Haven't done any Arenas at all. Not sure why you would make such an assumption anyway, pretty strange.

It wasn't anything specifically targeted at me, according to the supervisor that contacted me. I don't know who Vrakthris is at Blizzard or who is higher up there. But he was talking about something completely separate it seems, or trying to cover up and disguise this one with something else. In the phone call I was told no multiboxing in BG's and Arenas for anyone, at all, and I even mentioned "There are plenty of other people multiboxing BG's" and the reply was that I should right click and report them. He also mentioned this in the in-game chat. I asked just to make sure and he said everyone.

Nothing Vrakthris talked about was ever mentioned by the supervisor in any form. Which is why the ticket screenshot literally says not to do BG's and Arenas. If it were for anything else, that wouldn't be the result. The result would of been probably a ban or a warning to stop some sort of behavior. So Blizz is being really fishy.

I suspected they were probably just saying that because there was no announcement and because I had been targeted before. This confirms my suspicion that it was directly targeted at me due to the amount of complaints and they were just lying because they knew I hadn't broken any rules and that it wouldn't be right to arbitrarily target me. You can do BG's, unless you win. That seems to be more accurate.

Its not a big deal. I prefer the open world, but I am pretty annoyed at how I am being treated lately by Blizzard after nearly 15 years without having broken any written rules.