Banned for multiboxing-- finally overturned.

[Kayley]

Hello

So for the last 20 days i've been arguing with GM's via their online web ticket.
At first the reason for me being banned was real money trading. I've never sold gold, but I have been very generous. I make 2m a day comfortably so when it's a friends birthday I happily send a large amount as a gift.

I thought 'fair enough, it does seem a bit suss when someone (me) gives out 10m gold a month'-- so I explained this in the tickets and I was able to put a REAL LIFE name to each gold transfer as they were all my friends. Blizzard did another review... ban upheld. I argued for on/off for a week until they pretty much said "We won't be responding to any further queries regarding the ban".

Demanded to know the exact reason I was banned for as I proved them wrong with gold selling and another GM jumped in and said 'Third party software'. Third party software... well it's true I use Isboxer, so I launched into another defensive arguement pleading my case. 'Innerspace/Isboxer hasn't been officially endorsed but many blue posts give it the OK as long as you adhere to the ONE KEYPRESS - ONE ACTION rule'. Ignored and the GM who was managing my case would just autoclose it and merge it with my other ticket.

All 30 accounts were gone.. played since the vanilla..
I then thought I might aswell open a ticket on a second BNET that was auto-banned along with the rest (hadn't played on it in years, but it was banned). I combine my proof of NOT selling gold along with my innocent ISBOXER use. Thank fuck the GM managing this passed the ticket along to be reviewed.

8 FUCKING HOURS LATER I GET THE APOLOGY FOR BEING BANNED AND MY ACCOUNTS ALL REINSTATED HOLY SHIT IM HAPPY BUT SO FUCKING PISSED AT BLIZZARDS ORIGINAL SHITTY INVESTIGATIONS.



I will never know what triggered my accounts to be flagged.. but fuck.. what an adventure :|

[JohnGabriel]

Glad to hear your ban overturned. Looks like it was completely closed? Not like a year ban or anything but completely closed?

I would imagine if the ban was from trading gold maybe document in whispers right before you trade the gold so the GMs sure to see it.

Holy cow that's a lot of gold per day. Do you farm or is that just 30 doing orderhall missions? But holy cow that's a lot of gold.

[Missterious]

It's very encouraging to see that not all gaming companies' customer service people are fuckheads! You must have felt so awful during those two weeks!

I hope that whomever the Russians sell DBG to has some reasonable adults at the helm.

[Kayley]

Glad to hear your ban overturned. Looks like it was completely closed? Not like a year ban or anything but completely closed?

I would imagine if the ban was from trading gold maybe document in whispers right before you trade the gold so the GMs sure to see it.

Holy cow that's a lot of gold per day. Do you farm or is that just 30 doing orderhall missions? But holy cow that's a lot of gold.

Yeah straight up Ban. Like everything gone. Even accounts I hadn't played in a year were hit. Their initial reason as gold selling.. so I defended myself based on that.. then later they say 'oh it's third party software'.. I was fuming. Then when the GM refused to have it re-examined based on the new findings.. Ahhh I gave up. Thank goodness I decided (on a whim) to re-post my stuff on another bnet (that was banned too).

[omegared]

will they reimburse you for the 3 weeks you couldnt play?

[JohnGabriel]

Yeah straight up Ban. Like everything gone. Even accounts I hadn't played in a year were hit. Their initial reason as gold selling.. so I defended myself based on that.. then later they say 'oh it's third party software'.. I was fuming. Then when the GM refused to have it re-examined based on the new findings.. Ahhh I gave up. Thank goodness I decided (on a whim) to re-post my stuff on another bnet (that was banned too).

Unless they changed things again botters get short bans for first offense, then increasing from there if caught again. So to me doesn't seem like it was from third-party software but must have been from gold selling as their initial reason stated.

[WOWBOX40]

To me this just confirms that Blizzards methods of finding genuine cheaters are faulty... which it a major letdown.. and that they normally dont bother to do a more indepth analyze, once their initial "proper review / conclusion" (/bullshit! /caugh) has been made... this means your accounts are long gone. Its like they dont give a damn.


I also give people (strangers) gold every so often out of nowhere. I have plenty of gold. I have a personal rule that if i meet someone nice, i donate "200k to the first person of the day".

Ive traded 10s of millions of gold to friends over the years. But they are all on my battlenet friendslist aswell. Maybe that has "saved me".


It seems aswell that since you, once again, explained the goldtrading in details AND the fact that you used Isboxer...in your final ticket... show that they do infact not create "profiles or notes" on players. They seem totally clueless. We just closed 30 accounts, no big deal....clearly not a multiboxer....(are we really this stupid)... their system seem automated from the start.



It appears they have a lot of customer support people:
Some are total noobs.
Some are very skilled.

If you meet the noob one and all they read is "this is the report that proves this guy is a cheater", they will follow that to a "T" and just ban you, and move on to the next ticket. Should you appeal it and meet another noob...or two..in a row... congrats, you have now zero more attempts to try overturn it and they dont want to talk to you ever again..

On the other hand, if you meet a skilled customer person, with some knowledge about multiboxing... they could "escalate" your ticket to be reviewed higher up in the system...BUT...even up there noobs do exists.. So you have to complain like mad and dont give up. Customer service.....can be good....usually bad.

[JohnGabriel]

A possible option, last month they made b.net balance giftable.
https://news.blizzard.com/en-us/bliz...-now-available

Buy tokens to get balance and send that to your friends. That should keep you completely off their radar.

[Asterix]

Hello

I thought 'fair enough, it does seem a bit suss when someone (me) gives out 10m gold a month'-- so I explained this in the tickets and I was able to put a REAL LIFE name to each gold transfer as they were all my friends. Blizzard did another review... ban upheld. I argued for on/off for a week until they pretty much said "We won't be responding to any further queries regarding the ban".

I'm glad that in the end you get your accounts back although a bad feeling remains.

Just one little thing about the gold-selling stuff:
If you would have sold it via ebay, you'd know the whole name + address of your customer.
Therefore knowing a persons name + address doesn't mean that it is a friend of yours.

[Kayley]

That is true about the name being available to me if I sold it. However the large sums were given to friends on my BTAG list (they were also real-ID friends for at least 2months+) or guildies.

Seriously. To anyone caught up in a ban like this? make sure you get the EXACT reason you were banned- don't trust the automated email. Do NOT waste the few tickets they let you defend yourself with.

I was also quite cross and demanded the lost time be reinstated.. which they did no problem.
What made me so angry was the GM that kept autoclosing/denying me a chance to defend myself was the one who responded when everything was unbanned.. I wanted to just say NURRRRR NURRR YOU STUPID F*&K.

Make sure whatever addon you are using to relay messages is working. Take the extra time when farming to make it OBVIOUS you are a person.
I'm the kinda nub that puts on Bob's burgers or something, feet up on table spamming 1-2-3 lol without paying much attention... look what happened :|