Maintain Accounts with Tokens only

[Fat Tire]

Same thing for me. Tried a few times, always got the same cookie cutter response. My assumption is that we're only getting in touch with low level customer service reps that are doing things "by the book" and those who have had luck have been lucky enough to catch ones with more experience and/or knowledge about dealing with exceptions to the basic rules.

This is a good life tip for everyone when dealing with customer service reps in general. I usually bypass the first customer service rep I get and demand to speak to a supervisor or senior representative. I have found that at the very least you will get someone who speaks English well enough to understand and have always had my issue resolved once transferred to a supervisor and I have asked for some crazy stuff. Low level reps are limited in their responses, senior reps/supervisors will give you what you want usually just to get you off the phone.

Edit: This tactic might not be for everyone because you have to be an persistent asshole to these people to get things done. It helps to already be an asshole in my case and as long as you dont personally attack them over the phone their company policy doesn't allow them to hang up on you. I will yell, belittle and berate. Like I said they will give what you want just to get you off the phone alot of times since supervisors usually dont have to meet a daily/weekly quota of calls .