My guess is that the GM is oblivious.

I have been token capped, unable to buy more for a few months now and just checked to see that the change of the year has not affected that. Can't be sure of the exact number of tokens I've purchased but by judging by the time I started buying them and the time I hit the cap, I would say the 36 at least very close to, if not the exact number.

Had similar experience trying to get my accounts moved to separate B-nets I created. Even tried my luck a few times incase I got a more lenient GM. They all claim the "we do not separate accounts blahblah" although another multiboxer I was talking to said he has previously been offered transfers of accounts to other B-nets. Maybe if you get your hands of a senior GM or something...