So, when they say that X feature is allowed, and then X feature changes because it's out of their control... Then what? Then you wait for a new response? What if they change their minds about feature X in two months and they stop allowing it? Are you on a mailing list to get that updated information? What if you don't know that they changed their mind for that one feature and now you're at risk for using it?
This is the exact same in every single game that we, as players, multibox. Blizzard doesn't tell us what features aren't allowed, they give us a guideline for what is allowed and we adhere to it because they would never, and probably cannot legally, state publicly, on their forum, what features of X third-party program are allowed, and aren't allowed. The same goes for Trion, SquareEnix, CCP, NCSoft, etc. because if they do not control what that feature of the third-party program can do, then they cannot make that statement with confidence. If they were to give specifics like what you're asking, then people would take those statements, build a setup around that statement, and then try to play innocent when the banhammer comes because they weren't actually adhering the original guideline.
Video FX can break the "one action, per key press, per game client" rule set by CCP if you configure them a certain way, so for them to specifically state that the Video FX feature is 100% allowed would be highly unlikely. So, instead, they say what is allowed, which is "one action, per key press, per game client," and you adhere to those rules instead.
With everything said above, I'm not here to argue about what others have or haven't been adhering to and why they've been the victim of temporary suspensions, I'm just making an argument for why you won't get them to state that X feature is allowed, and even if you could, it's likely unofficial or "off the record."
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