Hi simjea76 and welcome to the forums!

odds are, you've used an eCheck.. which does take time. drop me a PM with your email address and keyclone system-id (usually starts with SIKC-...) and i'll check to see what the situation is.

and yes, the server is 24x7. it's just a website. i believe in the last year it's been down for 30 minutes total.. it depends on hardware maintenance schedules (out of my control)

talk to you soon,

Rob