Square Enix finally performed customer service!

My first MMO ever was ffxi, naturally when the new one came out I was excited but it was a flop. Moving forward in the future the “realm reborn” came out basically a remake of the game.

I resubbed and I enjoyed the game. I was really in to it, reached level cap and started working on gear. Played a lot, pretty much every evening. Around November Square was hacked which affected some accounts, I suppose I was one of those.

“for your protection we have locked your account” please reset your password. I reset my password to a new one meeting the requirements and it change successfully but that’s as far as I ever got. Would continue to receive the message both on the website and on the client side. It would also change my Station ID.

Contacted support by phone, after 45mins it would auto disconnect me. Tried that off on on for the next couple weeks, 4 phone calls, 45mins each disconnect.

Tried e-mail, 19 e-mails in all. End result “Please call” content was not read in my e-mail general auto response given after one and half to two week time periods to receive a response. The following 16 e-mails sent after the response was given “call” was never responded too.
Monthly since November I would have to contact my bank for a charge back, since I could not cancel my subscription and could not reach support by phone, nor receive help by any means of communication with the company.

When I finally sent a certified letter with a copy of a prefilled out Court claim form. I finally received a phone call and billing was turned off on my account.

Only took four months, 19 e-mails, 4 phone calls, $10 certified letter, trip to the court house, working with my bank once a month since November and a nice chunk of my time.

If this happens to you, to save you time, this is where you should send it.
Square Enix North America
Square Enix, Inc.
999 N. Sepulveda Blvd.
3rd Floor
El Segundo, CA 90245