EQ1 has mercs.. you can upgrade them via quests. There is a lot of debate as to how good they are compared to real players, but there is NO debate that they are better than MOST players. If you have a healer merc..and you are not doing somthing stupid, your merc will reliably heal you.. more so than players..due to lag..not paying atention etc. The tanks hold agro better than "most" player tanks.. player tanks have to do A LOT of work to be able to absorb/mitigate/keep agro ( spending thousands of AAs, alternate advancement points, in the end game tanking ) And the DPS mercs are just awesome. There is no CC mercs. So having a Bard.. enchanter..shaman is a must in your comp. But playing 3 toons+3 mercs will alow you to do most PvE group level content.
Not sure how good the mercs in EQ2 are.. i read about them and i know they have elite mercs you can find in the world.. they are very rare though, but they are powerful from what I understand. After dabbling with Rift the next few days ( i have 3 free days ) I will try some other games before i commit money to rift. And the biggest apeal for me to EQ and EQ2 are that mercs alow you to play 3 and still have a full group. And in EQ1 its easier to do that than box 6 classes, mostly due to how long it takes to gear toons and get enough AAs that they do not suck. Mercs always have best gear for their level. ( they cost money to use..but that was never an issue when i was playing )
EDIT: I wanted to add that if you want access to more mercs and the best mercs.. you have to pay for it.. either micro transactions or having a gold/premium account.. basically if you are a subscribed account.
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