What happens if you box 5 characters and one of PCS goes down? You have stop all of them until you get it back up and running again. Thankfully my wife is letting me use the old PC I built a could years ago, which I gave to her. It’s a 3.2g HT with 1G of ram. Gets the job done I guess. But I really need my new machine back for video editing.


On to the warning!

I have recommended this site to friends, family, and my posts here because of past experience and price. That site is http:///www.cyberpowerpc.com

I purchased my super dream computer just this late March. Core 2 Duo, Duel SLI video cards, Duel SATA hard drives in a raid configuration, 3G of duel channel memory. Water cooled, this thing is a really sweat rig. I do a lot of video editing as a hobby. I spend most my time on a computer and I wanted something sweet. I spent $1,700 on this rig. I had them build it for $30, since I’ve not worked with water cooling, or SLI I was a bit afraid of working with liquid around hardware. So I paid it for peace of mind.

Worked great for a very short duration, when it did operate I was very satisfied with the computer. I got it late march but on 7-13-07 (the day I got my 5 boxing computers) it died during the night. Computer would not display, or even post. If you removed the memory it wouldn’t even give you a beep code.

So I called http:///www.cyberpowerpc.com they wanted to send me both a Power Supply and a Mother Board since they weren’t sure which was causing the problem. Fair enough. However first they wanted me to ship out the parts to them. THEN they would send me the replacements??

To hopefully address the problem as fast as possible I worked out a deal, bought the mother board and power supply, once they received the old ones back they will refund me. I also paid to have it shipped over night as this machine is very important to me. Down time isn’t an option for this computer. That’s why I spent $1,700.

So they never shipped it out Friday, and I called in the morning their time so they had plenty of time to get it ready and ship it. So I had to wait until Tuesday to get the parts (4 long days later). I then was forced to do what I didn’t want to have to do, that is work around the water cooling system (which really isn’t as bad as I thought). Replaced all the hardware. Didn’t fix the problem at all. The new motherboard sent appeared to have a bent pin on it, although only slightly. I tried it anyway. So it could be the Motherboard defect or perhaps it’s the CPU all along I’m not sure.

So I call them starting on 7-23-07 to let them know the status. Technical support hasn’t picked up the phone any time I call. I’ve called eight days in a row, left 9 messages, one to a manager. I’ve called in total about 30 times trying to get a hold of someone. Over six hours on the phone to them, and that was just last week NOT including this one, which so far is 2 hours and counting.

The new parts I received came with a pre-paid air bill to ship the parts back for my reimbursement. I have 15 days to ship it back to them for my refund. With no communication, effort or anything on www.cyberpowerpc.com on how to proceed. I took it upon myself to go ahead and place my computer in a nice big heavy box along with there parts and put the air bill on the side of the box. Now they get to pay to ship all that all the way across the country back to them. Hope they find it expensive as I do.

So today 7-31-07 I called the sales building. Which they always pick up the phone! Stepped out of character and just started acted like a crazed maniac wanting to speak to a manager. I got the same answer as before “he’s out to lunch but well leave him a note”. Well today a supervisor actually called me! Eight days later A MIRICAL!

I started talking to him like I normally would all nice, but as my story unfolded I let this guy have it. I won’t go in to detail but I’ll just say the words “$1,700 DOLLARS” “TWO WEEKS DOWNTIME AND COUNTING” “ NINE MESSAGES IN EIGHT DAYS” I emphasized a great deal in the conversation. Lot more that was said with a good usage of the F bomb. But I’ll spare you. Its not part of my character to act like this but these people drove me to my edge.

They are “tracking” the package now. Looking at 10days in shipping time 5 there and back. Plus when they “get too it” time, add “trouble shoot” and “fix” in there. I’m most likely looking at September before I see my $1700 Dollar machine.

So a recap, Give http:///www.cyberpowerpc.com $1,700 for a computer. Two months later you can expect two months (maybe more) of down time. It’s very very unfortunate that I just recently purchase four more computers from this company (for 5 boxing). So if one of these five computers breaks I get to repeat the process all over again!