Recent Wave of Account Actions

[JohnGabriel]

Starting to wonder if the GM support staff are like located in an India call center while programmers and decision makers are in US. Making it harder to keep policies in both places up to date.

[Mickthathick]

A guy on the Consortium forums reported that he was hit with a 72hr temp ban for 'using 3rd party software' for using TSM to post options. If you haven't used the addon TSM, basically it allows you to setup groups for your items to sell, it then scans the AH and posts the itmes.

Note that for each item you post you must 'click' a pop-up button confirming you want to post it. This is easily macroed, and most people (myself and the guy who got banned included) bind it to mouse wheel up/down, thus in about 20 seconds of mad scrolling you can post 1000s of auctions.

He appealed multiple times but had no luck at all, seems their new auto-flag systems still need work.

[Shodokan]

My strange story for the day. After saying the other day that I wasn't getting suspensions while playing BG's heavily, knock on wood, I forgot to knock on wood and got a 72 hour suspension last night for "Unapproved Third Party Software". I use nothing out of the ordinary, so I appealed it, listing all the software that I had running on my machine while I was playing yesterday. I sent in the appeal at 4:47 PM, the ticket said 24 to 48 hour response time. I called customer support on the phone, they said they only deal with refund issues and that kind of thing. At 5:27 PM I get a response on the ticket saying "An additional review of the previously communicated action taken against the World of Warcraft account ... has been completed. Unfortunately, we have confirmed our initial findings. The account action will not be reversed or amended." I appeal it again, trying to get them to at least tell me the software involved. At 5:46 PM I get the reply to that. "After an additional thorough review of the action taken against this account, we regret to inform you that we have arrived at the same conclusion and the account action will not be removed under any circumstances."

I did the live chat thing, I pay 3 months at a time, I wanted to see if I could get refunds for what I prepaid. The rep said I could on some, not on others. I tried to get some details on the reasons from her, or a higher level contact, she gave me a management level customer service reps email. No details though.

At 6:37 PM I put in another ticket, asking again what program I was using, what could it hurt to tell me, I don't want to use it again. Reply at 6:42 PM: "As per our last contact, this issue has already been reviewed multiple times by our representatives, and it is now considered closed. No further dicussions (sic) or review of it shall occur."

At 6:46 PM I do another ticket asking if they could furnish me with the name of a management level contact in account management. At 7:42 PM I get this reply: "Thank you for taking the time to contact us regarding the World of Warcraft account you are using. We understand your point of view and have thoroughly reviewed this issue. As a result, the account action has been removed from the account and all involved parties have been addressed. We apologize for any inconvenience this may have caused." And I could log into the account.

I'm saying "What the f**k??" Do they think I did something wrong or not? On the one hand I want to do a ticket asking them if removing the suspension means they concluded that I was legal, on the other hand I don't want to stir it up again.

Most of their staff actually goes through so many reports and flags per day that they basically just don't give a shit if they mess up on some of them. It takes insisting to talk to management to get a lot of things resolved that shouldn't be.

MVP's on the forums already say that the software used to multibox is legal and such as do their CM's so i don't know what the fuck their GM's/report specialists are doing that they don't know what software is deemed okay.

Theres a new process tracker that they implemented too from what i've read/heard from others as well to try and combat bots better and it may be flagging things it shouldn't be still :\

[Feehza]

Most of their staff actually goes through so many reports and flags per day that they basically just don't give a shit if they mess up on some of them. It takes insisting to talk to management to get a lot of things resolved that shouldn't be.

Indeed. It happens few times to our guildmates.

[heyaz]

You have to be pretty aggressive in the tickets to get the right response. Threaten to cancel or escalate to a supervisor. Or call Blizzard. Has worked for me every time. I've had perma-banned accounts restored (one was hacked like 3 times and they banned it).