Recent Wave of Account Actions

[Owltoid]

This is the last message I received from a GM. It gives some explanation.

I am very sorry for an inconveniences in regards to our Actioning System suspending and locking your World of Warcraft accounts. We are not able to grant our information on the details of the actions other than that the accounts were reported for AFK for a large amount of times which caused our system to check it. While it has parameters to prevent legitimate players from being actioned, there are false positives.

I have removed all suspensions and marks on the accounts that were hit and all former hits, however I cannot prevent future actions. I have sent the data to our Development Team to fine tune the Actioning System, but while they are doing that, false positives may still occur.

Game Master XXXXXXXX
Customer Services
Blizzard Entertainment
battle.net/support

Finally a 100% truthful response. Buy that GM a pony because he apologized, said it may continue to happen in the future, did not assign blame to the multiboxer, and said he could not share info about the banning system but that he would forward the data. Personally I think the response above should be included with every ticket a multiboxer opens to show the CSEs and GMs what's going on.

[JohnGabriel]

I cant believe it took 21 pages of posts before I felt like things were getting better.

[Tonuss]

Blizzard usually tries to give out just as much information as they can get away with, and if there is enough pressure to elaborate, they eventually do so. There are (IMO) good reasons to take that approach, but it leaves people hanging in the wind on occasions like this. Keep in mind that they are unlikely to offer an ETA for resolving the issue, nor will they accounce it when they have something more reliable in place.