Recent Wave of Account Actions

[heyaz]

Did you make those tickets via email or web form?

Because those responses seem pretty generic.

I think in-game tickets are a better way to get service from a person who actually knows something.

GM's, which you contact in-game, do not have the power to appeal suspensions or really give an full explanation. My first ticket was submitted in-game to a GM which escalated it to account administration automatically, and I got a response directly from them. The second GM gave me a little sympathy, about it being frustrating to me, this and that, but to submit a ticket through b.net to administrative support as he couldn't do anything about it. So that one ended up being two tickets.I've noticed some GM's try to speculate as to what happened or offer advice but the final word always comes from account admin.

You didn't include the signature from your response - if it's an in-game GM then they will have a toon's name (I always get "Game Master Invervyr"). The other tickets about my suspension came from administration. Was yours an in-game GM?