Recent Wave of Account Actions

[Ronburgundy]

My Ticket:

I recieved a 3 hours suspension this morning for Non Participartion in Battlegrounds. I multibox so players who do not agree with my play style do sometimes report me in BG's, but I always participate in battlegrounds that I join. I actively try and accomplish objectives and engame in PvP Comabt.

I want to know how i could be flagged for inactivity when i cleary, and they logs will show, participate in battlegrounds that i join.

Please advise with specifics and not a generic copy paste.
Thx

Their response:

Hi there,

Thank you for contacting us concerning the recent action taken against the World of Warcraft account **********. While we understand your concerns regarding the status of this account, we take matters involving the integrity of the game environment very seriously. This being said, we've overturned the action, and you should be able to access the game again immediately.

Please take a few moments to look over the World of Warcraft Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html), which all players agree to upon initially logging into the game. The Terms of Use state that you will not "...modify or cause to be modified any files that are a part of the Game Client or the Service in any way not expressly authorized by Blizzard" or "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the World of Warcraft experience..." This also includes action against any behavior that Blizzard considers outside the spirit of World of Warcraft.

While we do not consider logging into multiple clients a violation of our Terms of Use, we do consider it a violation to employ automation software or hacks, as detailed above. Please review our in-game penalties policy (http://us.blizzard.com/support/article/20221) for more information on account actions. We apologize for any confusion this action may have caused, and appreciate your understanding.

Thank you again for your continued correspondence in regards to your account and for respecting our position.

Regards,

Account & Technical Services Rep Terrilan
Customer Services
Blizzard Entertainment

So, They removed the three hour ban, which had already expired. And prettymuch just told me that Multiboxing is OK. Not sure why he took the time to point out that Automation, and Modifying game files is against the EULA (likes it needs to be said), but i suppose this was a acceptable response to my ticket. At least it was in a timely manner.

Looks like they are atelast aware that were getting caught in the crossfire, and are trying to mitigate the damage. Im sure accounting doesnt want us all rage quiting.