Recent Wave of Account Actions

[heyaz]

For reference, here are the responses to my tickets for each of my suspensions.

Circumstances surrounding the first suspension: I'd been 5 boxing in Powerball (10 man), doing quite well most of the time or on the bad games at least doing about what a pug group would do. I was suspended suddenly on one toon Before a game actually started.

Response to that ticket:

Greetings,

Thank you for your follow-up contact. An additional review of the previously communicated action taken against the World of Warcraft account (xxxxxx) on (xxxxxxxx@xxxxxxx.com) has been completed. Unfortunately, we have confirmed our initial findings. The account action will not be reversed or amended.

Going forward, please be sure that when you queue for battlegrounds, you are actively participating in them for the entire duration of each match and this shouldn't be an issue again. If you need to go AFK for any reason, or if you are not able to give the match your full attention, then it would be best to leave the match as to not hinder your teammates, as remaining idle for a significant amount of time in matches can lead to futher account actions.

We base all of our actions on the severity of the violation, and take previous violations into consideration. This action has been taken in accordance with the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_tou.html) and our In-Game Policies (http://us.battle.net/support/en/article/policy), which all players acknowledge and agree to prior to participation.

While we understand that you may disagree with some of the policies or conditions, the bottom line is that they allow us to maintain a fun and safe game environment.

We hope this has resolved any concerns you may have had. Please let us know if we can be of further assistance.

Regards,

Blizzard Entertainment
http://battle.net/support

Second time, I was playing IOC, 4 box healing resto shaman and putting in a significant contribution when I suddenly lost one toon in the middle of battle at the docks. Response to that ticket:

World of Warcraft - Abuse of Honor System Issue

Thank you for your follow-up email regarding the account. This account was issued a 3-hour suspension and may have had Honor-related items removed after a Blizzard Entertainment investigation produced evidence indicating the account had participated in activities designed to gain an unfair advantage in the World of Warcraft Honor system. Upon further review, we have determined that our original findings were accurate and the action was in line with our current policies.

Please take a moment to review the World of Warcraft Terms of Use ( http://us.blizzard.com/en-us/company/legal/wow_tou.html). You may not use or exploit errors in design to obtain a competitive advantage over other players. This includes activities such as automating play to prevent a character from being removed from a Battleground due to non-participation.

We apologize for any inconvenience this may have caused and hope we have addressed any concerns you may have had. Please let us know if we can be of further assistance to you.

As a reminder, only the Account Administration department can address disputes or questions about this account action. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505.

Blizzard Entertainment
Battle.net/Support

As you can see neither of these is in line with what I was actually doing. I don't know whether I was reported in game as AFK, reported as cheating via the right-click portrait by either side, or an actual ticket was submitted describing how I was multiboxing to BG on several toons without being afk, or whatever. Maybe some combination of all. I also have no idea if it was the actual battleground I was in that triggered the suspension or if that was already set in motion - but I doubt it, the timing was just too convenient both times - being in a BG and getting suspended right there.

Unfortunately they closed both of those tickets right away, not allowing me to respond. I don't know whether to call them, open another ticket, or just continue playing as usual. I didn't have any problem during WSG or AB weekends during which I did a ton of games.