after they told me the ruling on suspensions stands i wrote them a big email. reviewed by "specialist" and got this today
Greetings,

Thank you for your follow-up contact. An additional review of the previously communicated action taken against ********* accounts on ********@*****.com has been completed. The account action has been amended.

We base all of our actions on the severity of the violation, and take previous violations into consideration. Please make sure your in continued accordance with the Terms of Use and our In-Game Policies (http://us.battle.net/support/en/arti.../article/20309), which all players acknowledge and agree to prior to participation.

We hope this has resolved any concerns you may have had. Please let us know if we can be of further assistance.

Sincerely,

Blizzard Entertainment
www.blizzard.com/support

Hopefully amended is a good thing?