Transferring account wide mounts to second bnet

[Lyonheart]

They're all the same GMs. When you submit a ticket via the in-game menu it shows up in your BNet account.

The guys you call are customer sevice and are not GMs.. they are also who handle bnet tickets. If an issue is fixable in game than it is handeled in game by a GM. But they guys who move accounts around are higher up than GMs, and can get more done for you. Atleast this is what a CS told me when i called once apon a time.

If thats not the case. the experiances i have had with in game GMs say otherwise.. i have had one tell me to call CS because they did not have the means to do what I needed.

[MiRai]

The guys you call are customer sevice and are not GMs.. they are also who handle bnet tickets. If an issue is fixable in game than it is handeled in game by a GM. But they guys who move accounts around are higher up than GMs, and can get more done for you. Atleast this is what a CS told me when i called once apon a time.

If thats not the case. the experiances i have had with in game GMs say otherwise.. i have had one tell me to call CS because they did not have the means to do what I needed.

I see what you are saying and I misinterpreted your post. We're both right in the sense that certain departments handle certain issues, but all tickets show up in your BNet regardless of how they were initiated.