He's saying that ASUS tech support can be a complete nightmare to work with at times. They don't seem to have an actual US branch and you're dealing with people from Taiwan who, at times, seem to be speaking to you through Google Translate. No offense to anyone who cannot speak English (because it's a ridiculous language), but if you want to sell your product to people who live in a country that don't speak your company's native tongue, then perhaps you should hire at least one person who does so there can be some actual communication.
I would buy ASUS motherboards again in the future, but if another manufacturer like EVGA or Gigabyte offer a competing product that truly tempts me... ASUS will have lost a customer for that sale thanks to their off the wall tech support. If EVGA wouldn't have released 1155 boards late and then skimped on SATAIII ports on top of that, they would've had my business.
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