Yeah, neither of those options are something they would insta-ban for. Both cheating and name violations will require a real live person to actually look at the ticket to determine if action needs to be taken. Names because things like masked vulgarity and offensive content can't reasonably be put through a filter - if they could, the filter would catch it at character creation. Cheating because they need to analyze what is being done and how.

Blizzard doesn't take too kindly to abusing the ticket system.

Source

False petitions are not just an unproductive use of your friend's time, but of our Game Masters' as well. Each report given to us is fully investigated, and if we find a player has a pattern of this behavior, they may have their account noted or receive a warning. In ongoing cases, account suspension or even permanent closure could occur. Needless to say, to submit false petitions is ill-advised..


I'd hope they are using this new system to break up different reports into different queues so GMs who don't know anything about cheats won't be investigating cheating reports. It'll probably get better response times out there, too, since it's a simple click and report. That means people can't game the system by submitting tickets through the help menu that are full of irrelevant keywords that get priority.